Tableau Customer Conference 2011
Disclaimer: I work for Tableau Software as the Lead Software Developer on the Test Engineering Team. These are my impressions of the conference, and do not necessarily reflect the opinions, or thoughts of Tableau Software
Since I started at Tableau in April of 2011, I've heard stories about our customers, how enthusiastic they are about our software, and how great the customer conference is. As a perpetual skeptic (though some might say pessimist), I am wary when a large group of people generally say the same things, almost verbatim.
Naturally, I approached this week with my usual mix of anxiety of having to interact with strangers (something I still have to fight) and trepidation of the unknown that has been built up to be this grandiose thing.
But as I sit in the airport reflecting on my week in Vegas for TCC11, my skepticism was unwarranted. The conference was amazingly fun, and being able to interact with the customers was, hands down, the #1 reason that I enjoyed myself, thoroughly.
My job as art of the conference was as a Tableau Doctor, which is a mix between a rockstar (oh did I just say that? It is Vegas after all) and customer support. The idea was that customers and potential customers got a chance to sit down with someone and have their questions answered.
And these weren't just simple questions like "how do I make a line graph with these data points" (mainly because Tableau Desktop makes that so ridiculously easy that people don't need help with that).
The questions that I got were more along the lines of one of the following:
- I'm a data analyst who previously used Product X (many times it was Excel) and my consumers want a chart that looks just like this chart that has been taking me weeks or months to create.
- I'm an IT guy and I want to get out of the business of report writing for these analysts who keep changing their mind about what data they want! Help! (no slight there on data analysts. IT guys and data guys approach the world differently, data leads to more questions which require different data to answer, it goes with the territory!)
- Here is what I've got so far, but this ONE data set isn't right because it includes this information which I don't want here but need it here (usually pointing and switching back and forth between crosstabs and charts and their original data source
I don't claim to be an expert in anything I do because I know other people know more than me, have more skill than me, or just generally are smarter than me, and I have only used Tableau for about 6 months, but the sheer joy of working through these problems, even when I didn't know the answer directly made it all worth it for me.
The greatest thing I heard was customers thanking me and saying that their time with me made the entire conference worth it. Impact on real customers. Wow, in 15+ years in the computer industry, this was the first time I've really, truly, felt that.
Additionally, Tableau knows how to throw a party. The Conference was held at the Encore Hotel, with a private customer party held in their beach club, where we got to talk for socially with customers and just get to know the people behind the questions and data. And I even had a pole-off with one of our customers (I lost. He was much better than me.)
All in all, the experience was wonderful, and lived up to all of the stories I heard about the previous one. If I ever had doubts that Tableau was the place for me, this experience has solidified that I made the right decision, that I'm working with people I can call family, and customers I can truly appreciate.
